This Returns and Refunds Policy explains the conditions under which AM Juice accepts returns, exchanges, and refunds. We aim to ensure customer satisfaction while maintaining strict hygiene and safety standards for all our products. By purchasing from AM Juice, you agree to the terms outlined in this policy.

Eligibility for Returns and Refunds

At AM Juice, returns or refunds are only applicable in specific cases. We do not accept returns or refunds for opened or used bottles due to hygiene and safety reasons. Only products that are damaged, leaked, or incorrectly delivered are eligible for exchange or refund. Any other return requests that do not meet these conditions will not be accepted.

Reporting Issues

Customers must report any issue related to damaged, leaked, or wrong items within 24–48 hours of receiving the order. To process a claim, customers are required to provide clear photos of the product and packaging as proof. Late complaints submitted after the given time period may not be considered eligible for review.

Refund and Exchange Approval

Once your request is received, our team will review the issue carefully. If the claim is verified and approved, we will offer either a replacement product or a refund depending on the situation and product availability. AM Juice reserves the right to determine whether an item will be replaced or refunded.

Refund Processing Time

Approved refunds are processed within 7–15 business days. The refund will be issued through the original payment method or any other mutually agreed method, such as bank transfer or mobile wallet. Processing time may vary depending on the payment provider or banking system delays.

Non-Returnable Conditions

Products that are opened, used, or tampered with cannot be returned or refunded under any circumstances. We also do not accept returns for issues reported after the allowed 24–48 hour window. Customers are advised to carefully check their order upon delivery before opening the product.

Changes to This Policy

AM Juice reserves the right to update or modify this Returns and Refunds Policy at any time without prior notice. Any changes will be effective immediately once published on our website. Customers are encouraged to review this policy regularly.

Contact Information

If you have any questions regarding returns, refunds, or exchanges, you may contact us using the details below: email: fruitajuice2@gmail.com