FAQ's

This FAQ section is designed to answer the most common questions about AM Juice, our products, ordering process, shipping, and customer support. If you cannot find your answer here, feel free to contact us directly for further assistance.

What is AM Juice?

AM Juice is an online store that offers high-quality juice products designed for freshness and taste. We focus on providing safe, hygienic, and well-packaged beverages delivered directly to your doorstep across Pakistan.

How can I place an order?

You can place an order by selecting your desired product on our website, adding it to the cart, and proceeding to checkout. Fill in your correct shipping details and complete the payment process to confirm your order. Once your order is placed, you will receive a confirmation message.

What are your delivery charges?

For Karachi, delivery charges are Rs. 250 per order. For all other cities in Pakistan, delivery charges are Rs. 350 per order. Free delivery is available on orders above Rs. 2000 in Karachi and above Rs. 2500 for other cities. These charges may vary during special promotions or offers.

How long does delivery take?

Orders are processed within 1–2 business days. After processing, delivery in Karachi takes 1–3 business days, while deliveries outside Karachi typically take 2–3 business days, depending on location, courier conditions, and logistics.

Can I cancel my order after placing it?

Orders can only be canceled if they have not yet been processed or shipped. Once an order has been dispatched, it cannot be canceled. If you wish to cancel, please contact us as soon as possible.

Do you accept returns or refunds?

We only accept returns or refunds for damaged, leaked, or wrong items. Opened or used bottles are not eligible for return due to hygiene reasons. Customers must report any issue within 24–48 hours of delivery with clear photos.

How will I receive my refund?

If your refund request is approved, the amount will be processed within 7–15 business days. Refunds are issued through the original payment method or via bank transfer or mobile wallet if applicable.

How can I track my order?

Once your order is shipped, we may provide tracking details via email, SMS, or WhatsApp (if available). You can use these details to monitor your delivery status through the courier service.

What should I do if I receive a damaged item?

If you receive a damaged, leaked, or incorrect item, you must contact us within 24–48 hours of receiving your order. Please provide clear photos of the product and packaging so we can resolve the issue quickly.